Refund Policy
Refund
LifeWave offers a 90-day Money-Back Guarantee for the initial order of Products purchased. This Guarantee applies separately to each Product purchased for the first time. Returned Products are accepted only if they are unopened and in marketable condition before the expiration date printed on the label or the shelf-life period has passed. Any returned package that is not in marketable condition will be excluded from the refund. All shipping costs to return the Product are the Customer’s responsibility. Damaged or defective
Products may be returned for replacement and are subject to inspection. Returning products for a refund may affect the Customer’s eligibility to participate in the Program.
*A return of multiple packages of the same product must be unopened and in Marketable condition, except for the one (1) package from which the product was used. If some of the returned packages are not in a Marketable condition, the refund will be adjusted to exclude those packages. Returned products are Marketable if returned for refund/repurchase before the expiration date printed on the label or shelf-life period has passed, and the packaging or label is not damaged in any way. Returned products are not Marketable if the Company discloses to the Customer before purchase that the products are seasonal, discontinued, special promotion products, or clearance and are not subject to the refund/repurchase
obligation. The returned Product must be sent to the applicable address mentioned above. A Customer must call to get a Return Merchandise Authorization number (see table on following page).
Pack and ship the returning Products to LifeWave. Proper shipping carton(s) and packing material are to be used; it is recommended that the means of shipping should be both high-quality and cost-effective. Any package received without the RMA clearly visible on the package exterior may be refused. All shipping costs to return the product are the responsibility of the Customer.